CUSTOMER CARE

BECOME A PARTNER

We are always looking for the best partners worldwide. Whether you are a retailer or a distributor, if you are focused on service excellence and stocking or distributing exclusive and one-of-a-kind brands, please contact us. We will be happy to hear from you.

For any query regarding business opportuniy, please contact us at contact@wilgermain.com

SHIPPING FROM THIS SITE

Wilgermain reserves the right to cancel any orders that do not meet our Terms and Conditions.

Shipping depends on the shipping area. During the purchase process, you will be able to know if there is any charge for your shipment before formalizing the purchase.

All orders are managed by different Express couriers such as TNT, FedEx, GLS or DGD.

For any query regarding Shipping, please contact us at contact@wilgermain.com

RETURNS & REFUND POLICIES FOR ONLINE SALES

You have fifteen (15) working days from the receipt of your product/s to exercise your right of withdrawal without having to state a reason, and without penalty, except for Discovery Sets, which are non-returnable and non-refundable.

Returns, exchanges and refunds will only be accepted when the product/s conserve their original packaging (unbroken plastic seal of the box, samples, accessories that are not engraved/personalized, instructions, etc.). Returns must enclose a copy of the purchase invoice.

For further information about returns and refunds, please check our Terms and Conditions.

To manage a return or exchange, please contact us at contact@wilgermain.com